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Real-Life Decision Making

You finally make it to Spain. You are the new ambassador. You are now in charge of maintaining good relations between the United States and Spain in areas such as trade and immigration.

There is a lot of responsibility placed on your shoulders and this is a very high-pressure job. Along with all your international diplomacy responsibilities, you are also the head of an embassy, so it's important that you know how to manage people, colleagues and collaborators.

This is your first day on the job and you are very excited. Your first task is to complete a report on how political relations between the United States and Spain might affect the economic relations between the two countries. The State Department puts you on a tight deadline. You ask your team of employees to be prepared to log some nights on this project.

This is the fifth night the embassy is working on the project. The deadline is close and the stress on the team is showing. You have a feeling that nerves are becoming very short. Already you have witnessed shouting matches in the hallways and doors slamming shut. You overhear complaints that your employees feel that they are overworked and are in desperate need of a break, but you can't give them a break because the deadline is coming soon.

You can do one of two things. You can ignore the complaints of your employees and continue working on your deadline or you can address the complaints of your employees. What will you do?

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