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Otolaryngologist

Real-Life Activities

Real-Life Communication

"Every [otolaryngologist] has to develop very good communication skills," says Dr. Jacques Leclerc. He is an otolaryngologist.

Patients, after all, base their decisions on what otolaryngologists tell them. And if you consider that otolaryngology often involves matters of life and death, otolaryngologists must be able to communicate complicated information and scenarios clearly and effectively.

Otolaryngologists must also find the right tone when they talk to patients because often they just received some bad news, Leclerc says. And get ready to put everything in writing. This reassures patients and makes them more comfortable, he says. There are also legal reasons for this.

You are treating a 35-year-old man named Bob. There is blood coming out of his left ear and he complains of hearing loss. This happened when he lost control while waterskiing.

Here are some of the facts you must tell him.

  • A puncture in the eardrum caused the bleeding and the hearing loss
  • The eardrum will heal by itself in 90 percent of such cases
  • There will be little to no permanent hearing loss if the eardrum heals properly
  • But if the symptoms still persist two weeks later, the patient should come back for a second diagnosis
  • Two options exist to treat hearing loss -- surgery or a hearing aid

Write out what you would say to your patient.

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