Real-Life Decision Making -- Solution
You decide to give it your best shot and find a piper.
You say, "He's on the way," and get to work on it. This was the real-life
decision made by Vanessa Burns-Trevitt.
"The client didn't see me sweat," says Burns-Trevitt. "I called the
office and got the name of a guy who might be able to make the drive up there.
"I called him and he happened to have a bagpipe student about an hour and
a half outside of this small town where the conference was. He turned out
to be 13 years old! Well, he came with his mom and dad and they had a great
time!"
As long as the piper was there at 6 p.m., says Burns-Trevitt, the client
didn't care what happened between 2 and 6. The kid was great, too.
Michael Ardenne, Burns-Trevitt's fellow planner, says he would have
gone to the contract first, but he was very happy with the way Burns-Trevitt
handled it.
"It was a 10,000 percent improvement," says Ardenne. "First, see if we
can get the bagpiper, then we can talk to the client about the
contract." These planners explain that the way Burns-Trevitt handled the situation
earned them the respect of the client and even more appreciation for their
abilities.