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Elevator or Escalator Installer/Repairer

Real-Life Activities

Real-Life Communication -- Solution

An elevator repair technician at your office misunderstood what was needed on a job report. You have taken his longwinded report and filled out a job report form with all the necessary details:

Site of Repair: Edgewood Residence, 1441 Roundhill Rd.
Name of Client: Edna Edgewood

First repair:
Time started: 12:15 p.m.
Type of lift: Dumbwaiter, 75-pound capacity
Diagnosis: Door jammed
Repair: Debris removed and door oiled
Time to Repair: 15 mins.

Second Repair:
Time started: 12:30 p.m.
Type of Lift: Stair lift, inside stairway
Diagnosis: Chair hinge needed oil
Repair: chair oiled
Time to Repair: 10 mins.

Time left building: 12:40 p.m.

Chuck's job report was a little over-the-top. An elevator repair technician needs to access what type of communication would work best for the situation at hand.

Ronnie Race is an elevator technician. He says that you need to be able to translate technical jargon into everyday language. Technical language is important for making sales, but common words work best when dealing with customers. "You have to make [people] understand what you're talking about instead of being so technical."


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