Expand mobile version menu

Real-Life Activities

Real-Life Communication -- Solution

Here is one way the memo could turn out:

Hello everyone! Well it looks like we are finally going to take the plunge. I am pleased to announce that Acme Career Associates will be presenting to you a one-day seminar on customer service skills. This will fall on next Tuesday so most of you will be able to attend.

For the supervisors of production, secretarial, support and custodial services, I will need a roster of those attending and also a list of those who will be looking after the shop for the rest of us. (I promise extra donuts for those who make that sacrifice!) Please have these rosters to me by the end of the day tomorrow.

Schedule:

  • 8:45 to 9:00 a.m. -- sign in and coffee (meet and greet)

  • 9:00 to 10:15 -- Part one -- The first contact: What to do when you meet a customer for the first time

  • 10:15 to 10:30 -- coffee break

  • 10:30 to noon -- Part two -- Working the phone: How to deal with telephone queries

  • 12:00 to 1:00 p.m. -- Lunch

  • 1:00 to 2:15 -- Part three -- Finding the answers. What the customer wants and how to find it

  • 2:15 to 2:30-- coffee break

  • 2:30 to 4:00 -- Part four -- Dealing with the unhappy customer

  • 4:00 to 4:30-- Final discussions

That's it folks! Remember I need to know who is working next Tuesday. We have booked a follow-up seminar for those people for the next Friday. This date can still be changed if we can't meet everyone's needs so let me know as soon as you can if Friday is OK.


Contact

  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733

Support