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What To Learn

High School

What high school courses should you take if you're interested in this career? Get your answers from the Arts, Audio-Video Technology and Communications cluster Telecommunications pathway.

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Telecommunications managers need several years of experience, including supervisory experience in a related technical profession. Managers must be able to motivate and develop their staff.

A typical job ad may call for a background with a local telecommunications carrier, along with experience in customer service and a technical background in local phone switching, multiplexers and provisioning. A technical background is an essential foundation.

Telecommunications is an IT-dominated field. Telecommunication managers often have a university degree in science, electrical or electronics engineering, or a related field.

"It is important to have a degree in information technology and several certificates (Cisco certificates, Linux, etc.)," advises telecommunications manager Janay Doctor.

"More and more, it's becoming part of IT... so you need to know computers to be in telecommunications as well," says telecommunications manager Laura Geery-Larson.

"For a young person that is looking to be a telecommunications manager, I would strongly suggest that they go to school," says Doctor. "It is very hard to get a position in telecommunications. However, when you have the proper education and/or some certifications, things are much easier. In all, I think certifications are better than an actual degree... There are several Cisco cert[ification]s that will add a jump with a telecommunications career."

Telecommunications in large organizations is increasingly the responsibility of a senior-level officer such as a chief operations officer or a chief technology officer, says telecommunications consultant John Glover. These officers are responsible for both IT (data) and telecom (voice). They also must understand "big picture" business issues.

"You're certainly going to want to get some formal education," says Glover. "I would suspect that at some point in time you will either specialize in one particular segment of the industry, or you will generalize and you will probably come up with something like an MBA. There are an awful lot of MBA grads that are ending up being chief technology officers or chief operations officers."

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