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Travel Agent

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AVG. SALARY

$37,940

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EDUCATION

Post-secondary training +

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JOB OUTLOOK

Decreasing

Real-Life Activities

Real-Life Communication

Travel agents usually become travel agents because they like working with people, but there is a downside to being on the front lines all the time.

You've just received an angry call from a customer in Hawaii. The hotel reservation that you'd made for him has fallen through, due to an error on the hotel's computer. Your customer is angry with you, even though you had nothing to do with the mistake.

While you aren't responsible for the error, you do want to keep your customer. In writing, try to smooth out the situation and ensure your customer that you'll get to work right away on getting him into another hotel.

Contact

  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733

Support