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Real-Life Activities

Real-Life Decision Making -- Solution

You explain to your customers that you will not be able to deliver their flour until the problem is solved.

During your shift, an air filter that helps your mill meet air quality standards is not operating. This poses a major problem. If the mill must shut down, your customers will not get their expected deliveries.

You could be honest with your customers and explain what happened. Certainly they will understand, right?

While they may understand that problems come up, they also have their own businesses to run. Shoemaker says that they will probably go to a competitor to purchase the flour they need.


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