Real-Life Decision Making -- Solution
You send the flowers from your new customer.
You don't tell him that Cathy already has a boyfriend. This is the
real-life decision made by Janet McCleod.
McCleod decided that it wasn't her place to discuss the card or the
flowers that a young man was planning to send.
"I'd never say anything when a customer sends flowers to a lady friend.
When they write something personal in the card and I know both of the people
involved, I never say a word," McCleod says.
This situation isn't uncommon to a small-town florist like McCleod.
"I know all the people involved in the flower-giving process and that can
be challenging. You often develop a rapport with your customers, and in a
small town that can cause some problems."
McCleod insists that her policy should stick in almost any circumstances,
even if someone gets their feelings hurt. "I believe it's a respect thing
in this situation. If the roles were reversed, I would want the
same. It's all a part of professional conduct."