Real-Life Communication
As an accounting technician, you work as part of a team. The team
you work with is called Accounting Group Five.
The team includes an
accountant, a salesperson who manages client relations, an administrative
assistant who prepares documents and does other office work, and you -- the
accounting technician.
Your firm's president has called a surprise
meeting for this afternoon. She wants an update on what all the teams are
doing because she's meeting with stockholders later in the week.
Your
team chooses you to be the anchor of the presentation. That means introducing
your team and giving a brief overview of the work you've done. The team has
had three major successes:
- You completed an audit of a Fortune 500 firm more than a week ahead of
schedule. Your team was given employee-of-the-month awards and special parking
spaces for the work.
- You helped a small company avoid bankruptcy by overhauling their antiquated
bookkeeping system and finding some cash reserves in long-forgotten accounts.
- You prepared quarterly tax filing for five other clients, all of which
were completed on time.
Your group did have one bad experience. A client switched to another
firm, complaining of poor service.
What will you tell the president?
Remember to spread credit evenly to your group -- you are a team, after all.
Should you mention the bad news or leave it out?
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