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Telecommunications Equipment Installer/Repairer

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AVG. SALARY

$69,310

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EDUCATION

Post-secondary training +

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JOB OUTLOOK

Stable

Real-Life Activities

Real-Life Decision Making -- Solution

You repair it.

You take home a nice check for your efforts. A couple weeks later, the customer calls back saying your repair job didn't work. You return to the site and the system is down. You can't do anything to fix it.

You inform the customer it would be wiser to buy a new system. The customer asks you why you didn't mention anything about that when you were in the first time. You are unable to give a satisfactory answer. You never hear from the customer again.

Donna Best says the decisions telecom technicians make have a wide range of consequences. A phone system that does not work properly may cost a company lots of money in lost sales.

"You don't want the system to ever give anybody a busy signal who is buying from you," she says. A phone system that doesn't work properly may also cost lives, she says. This could be the case if a telecom tech doesn't program the 9-1-1 option into a newly installed phone.

"If somebody's having a heart attack, that's a life-and-death situation."


Contact

  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733

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