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Telecommunications Equipment Installer/Repairer

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AVG. SALARY

$69,310

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EDUCATION

Post-secondary training +

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JOB OUTLOOK

Stable

Real-Life Activities

Real-Life Decision Making -- Solution

You advise them to buy a new system.

The manager thanks you for your honesty. You gain a reputation as an honest repairman. Business starts to trickle in.

When it comes to dealing with customers, the best decision is always to tell the truth.

Donna Best says the decisions telecom technicians make have a wide range of consequences. A phone system that does not work properly may cost a company lots of money in lost sales.

"You don't want the system to ever give anybody a busy signal who is buying from you," she says. A phone system that doesn't work properly may also cost lives, she says. This could be the case if a telecom tech doesn't program the 9-1-1 option into a newly installed phone.

"If somebody's having a heart attack, that's a life-and-death situation."


Contact

  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733

Support