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Messenger/Courier

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AVG. SALARY

$33,400

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EDUCATION

High school preferred +

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JOB OUTLOOK

Decreasing

Real-Life Activities

Real-Life Communication -- Solution

You are a courier who is trying to explain the price of a shipment and why it was late.

Here's what you could say:

Let me scan the bar code, the digital code at the back of the package that will give me information about your shipment, to see what happened.

Looking at the account number -- that's the number that is used to keep track of relevant company information -- I can see that there have been a few problems with the delivery of this domestic shipment. A domestic shipment means it was shipped within the same country.

The shipment was late because it missed the call in cut-off time. That's the latest time in a day when you can call and expect a courier to pick up a package. Then the package was shipped to the wrong city because of an incorrect airport code -- the three-letter code that is used to identify different airports -- on the address label.

Because the package had to be rerouted, there is an accessorial charge. That's a fee we charge for rerouting packages with incorrect addresses. The package was excessively big and had to be repackaged for an additional packaging fee. That fee is a charge for packages not fully enclosed in a box or for large items.

However, I see that the mistakes made may have been the company's fault and not yours. So I can make a billing adjustment. That is, I can reduce the price for the shipment. What billing option -- or method of payment -- would you prefer?


Contact

  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733

Support