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Public Safety Dispatcher

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AVG. SALARY

$52,050

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Stable

What To Learn

High School

What high school courses should you take if you're interested in this career? Get your answers from the Law, Public Safety, Corrections and Security cluster Emergency and Fire Management Services pathway.

Beyond High School

Here's a list of programs that you should consider if you're interested in this career:

Education Level

Education training and experience are required at different levels for success in different occupations.

High school (GED), plus on-the-job training

Public safety dispatchers typically need a high school diploma to enter the occupation and then are trained on the job.

Insider Info

Additional Information

Most dispatch positions require a high school diploma and additional training in emergency communications. While some cities train new recruits on the job, others use established training programs, such as the ones offered by APCO International. This nonprofit educational institute also offers online training.

There are some basic skills potential dispatchers can work on. Learn to type at least 30 words per minute. Try typing while talking and listening at the same time. Learn basic CPR and first aid. And get to know the geography of the place you want to work.

"Learn the phonetic alphabets," says dispatcher Linda Olmstead. For example, the license plate 3DAH479 would be read as: "Three David Adam Henry Four Seven Nine" or "Three Delta Alpha Hotel Four Seven Nine."

Extra Requirements

Many states require dispatchers to be certified. The Association of Public-Safety Communications Officials (APCO International) provides a list of states requiring training and certification. One certification is the Emergency Medical Dispatcher (EMD) certification, which enables dispatchers to give medical assistance over the phone. Dispatchers may choose to pursue additional certifications, such as the National Emergency Number Association’s Emergency Number Professional (ENP) certification or APCO’s Registered Public-Safety Leader (RPL) certification, which demonstrate their leadership skills and knowledge of the profession.

For additional information, visit these websites:

Contact

  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733

Support