Real-Life Decision Making
You are behind schedule today. Three clients are coming to pick up their
vehicles in an hour and you feel stressed. You feel somewhat relieved as you
finish one of the three vehicles, but now you have a feeling of dread as you
stare at the 4 x 4 next on your list.
This vehicle obviously just came back from some serious off-road driving.
The car is hidden beneath layers of thick mud, and the interior is covered
with dust and dirt. It takes you several minutes of scrubbing before you even
recognize the color of the car, but the car soon starts to reveal its true
identity.
You work at the quickest pace possible, while paying close attention to
details to ensure customer satisfaction. "You only need one careless
mistake, or one simple error to lose a valuable customer," says auto detailer
Tommy Nguyen. "If customers are not satisfied with your job, they can always
go to somebody else next time."
Finally, you complete the last finishing touches to the car. You hop into
the driver's seat to move the vehicle back into the parking lot.
In the midst of all the excitement and satisfaction you are getting from
your job, you neglect to pay attention to what is in your rear-view mirror.
Bang! You back into the huge commercial metal garbage container in the back
alley, leaving a deep scratch and dent in the rear bumper.
Your heart misses a beat, and you stare in anxiety as thoughts scramble
through your head. What do you do?