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High school (GED) +

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What They Do

Postmasters and Mail Superintendents Career Video

About This Career

Plans, directs, or coordinates operational, administrative, management, and support services of a U.S. post office; or coordinates activities of workers engaged in postal and related work in assigned post office.

This career is part of the Government and Public Administration cluster Public Management and Administration pathway.

A person in this career:

  • Monitors employees' work schedules and attendance for payroll purposes.
  • Organizes and supervises activities, such as the processing of incoming and outgoing mail.
  • Resolves customer complaints.
  • Prepares employee work schedules.
  • Directs and coordinates operational, management, and supportive services of one or a number of postal facilities.
  • Hires and trains employees, and evaluates their performance.
  • Prepares and submits detailed and summary reports of post office activities to designated supervisors.
  • Negotiates labor disputes.
  • Selects and trains postmasters and managers of associate postal units.
  • Informs the public of available services, and of postal laws and regulations.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Delivery Supervisor
  • Distribution Operation Supervisor (SDO)
  • Distribution Operations Manager — Oversee day-to-day operations of a complex distribution center environment.
  • Distribution Operations Supervisor
  • Mail Delivery Supervisor
  • Postal Supervisor
  • Postmaster Relief (PMR)
  • Remote Encoding Center Manager
  • Remote Encoding Operations Supervisor


  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733