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Real-Life Activities

Real-Life Decision Making -- Solution

You repair the furnace as Mr. Smith requested.

After all, the customer is always right, as people say.

When you give Mr. Smith the bill, he's shocked at the total. Obviously, he didn't know how expensive repairs could be. Even though you followed his directions, he feels ripped off. From now on, you'll make sure your customers are fully informed.

Gas fitters do their best to help their customers save money. Having a reputation for putting customers first will profit a gas fitter down the road. "You want to make sure they're getting the best value," says gas fitter Keith Fagnan.


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