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No standard requirement

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What They Do

Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Career Video

About This Career

Welcomes patrons, seats them at tables or in lounge, and helps ensure quality of facilities and service.

This career is part of the Hospitality and Tourism cluster Restaurants and Food/Beverage Services pathway.

A person in this career:

  • Provides guests with menus.
  • Assigns patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Greets guests and seats them at tables or in waiting areas.
  • Answers telephone calls and responds to inquiries or transfers calls.
  • Operates cash registers to accept payments for food and beverages.
  • Speaks with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Takes and prepares to-go orders.
  • Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Receives and records patrons' dining reservations.
  • Inspects dining and serving areas to ensure cleanliness and proper setup.

Working Conditions and Physical Demands

People who do this job report that:

  • You would often handle loads up to 10 lbs., sometimes up to 20 lbs. You might do a lot of walking or standing, or you might sit but use your arms and legs to control machines, equipment or tools.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves standing more than one-third of the time
  • Work in this occupation involves walking or running more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Irregular hours
  • Rotating shift work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Greeter
  • Seater
  • Buffet Hostess
  • General Teller


  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733