Expand mobile version menu

Real-Life Activities

Real-Life Decision Making

It is your first day on the job on a car lot. You're very excited and quite nervous around the old pros. You're eager to show them your sales skills.

An older couple comes on the lot. The pros say if you want to go talk to them, they're yours. You're excited and go out there and start chatting with them.

Things are going well. They are very interested in buying a new car and this particular lot has been recommended to them by friends. They say there is one model of car they have their eyes on, and you take them over to it. Things are going so well that you're starting to think this might be a pretty easy sale. Then the husband throws you for a loop. He starts asking about some certain specs you're not familiar with on this car. Although you know your material, and you've been studying, he just happens to have some questions you can't answer.

You had been told to go talk to your supervisor if this happens, so they can send someone else out there with you to answer the questions you can't. But you don't want to go back into the office and ask. You feel like it would show both the customers and -- perhaps more importantly to you on day one of your new job -- your co-workers that you don't know what you're doing.

What do you do?

Contact

  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733

Support