Sets up, rearranges or removes switching and dialing equipment used in central offices. Services or repairs telephones and other communication equipment on customers' property. May install equipment in new locations or install wiring and telephone jacks in buildings under construction.
This career is part of the Arts, Audio-Video Technology and Communications cluster Telecommunications pathway.
A person in this career:
- Notes differences in wire and cable colors so that work can be performed correctly.
- Tests circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
- Tests repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
- Drives crew trucks to and from work areas.
- Inspects equipment on a regular basis to ensure proper functioning.
- Repairs or replaces faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
- Removes and remakes connections to change circuit layouts, following work orders or diagrams.
- Demonstrates equipment to customers and explains how it is to be used, and responds to any inquiries or complaints.
- Analyzes test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
- Adjusts or modifies equipment to enhance equipment performance or to respond to customer requests.