Expand mobile version menu

Customer Service Representative

salary graphic

AVG. SALARY

$42,200

education graphic

EDUCATION

High school (GED) +

job outlook graphic

JOB OUTLOOK

Decreasing

Real-Life Activities

Real-Life Math

Your job as a CSR with a major cable TV company often has you scrambling to sort out the many options and packages your customers can subscribe to. The choices are staggering.

It is not uncommon for customers to subscribe to channels they don't want by mistake. Then they hit the roof when they get their bill. Sometimes a compromise is the only solution.

Sean Mahr is a CSR. He does estimates all the time. He knows the value of compromise. "I have to often come up with the good, the bad and the ugly! Sometimes I have to redo the estimate 2 or 3 times to fit the needs of the customer and what they can afford."

Today, you have had a call from a retired couple. They are planning on switching to your company. They have much different interests, but they don't want to pay for channels they won't watch.

They are on a fixed income, so they expect value for their dollar. The wife likes movies, cooking shows and crafts. The husband likes sports, news, auto racing and old TV show reruns. You promise to call them back by the end of the day with some payment options to look at.

Here are the cable packages and options you have to work with:

Plan A -- Basic service (everyone starts with this) 12 channels, including the major networks and 1 news-only channel.
$9.95 / month

Plan B -- Basic service plus 1 sports channel, 2 news and 2 movie channels
$15.95 / month

Plan C -- Basic service plus the movie pack: 5 movie channels and a news-only channel
$15.95 / month

Plan D -- Basic service plus the sports pack: 5 sports channels and a news-only channel
$15.95 / month

Plan E -- Add-on pack to any of the above: 5 more movie channels
$11.95 / month

Plan F -- Add-on pack to any of the above: 3 nostalgia TV channels and 3 craft and lifestyle channels
$11.95 / month

Plan G -- Basic service plus a sampling of all the channels (company's choice) and a news and weather channel
$29.95 / month

Plan H -- Open plan, each additional channel (minimum of 3)
$9.95 / month

Don't forget: there will be 11 percent sales tax on the total.

Discounts are also available. Here they are:

  • Order either package B, C, or D and package E or F and get 15 percent off
  • Order either package B, C, or D and package E and F and get 20 percent off
  • Pay for any service in advance, for a minimum of a year, and get an additional 2.5 percent off
  • Seniors discount is 5 percent

What are 3 options you can show them?

Contact

  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733

Support