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Customer Service Representative

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AVG. SALARY

$42,200

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Decreasing

Money & Outlook

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North Dakota Earnings

Average Annual Wage

$42,200

Entry Annual Wage

$29,070

Experienced Annual Wage

$60,250

Average Hourly Wage

$20.29

Entry Hourly Wage

$13.98

Experienced Hourly Wage

$28.97

Median Hourly Wage

$18.23

North Dakota Regional Earnings

North Dakota Metropolitan Areas Wages

Region Average Entry Level Experienced
Bismarck MSA $41,760 or $20.08/hr $28,760 or $13.83/hr $59,060 or $28.40/hr
Fargo ND-MN MSA $41,230 or $19.82/hr $28,990 or $13.94/hr $59,340 or $28.53/hr
Grand Forks ND-MN MSA $39,770 or $19.12/hr $29,100 or $13.99/hr $58,050 or $27.91/hr

North Dakota Geographical Areas Wages

Region Average Entry Level Experienced
East North Dakota nonmetropolitan area $45,410 or $21.83/hr $29,120 or $14.00/hr $64,170 or $30.85/hr
West North Dakota nonmetropolitan area $44,930 or $21.60/hr $29,250 or $14.06/hr $73,760 or $35.46/hr

North Dakota's Employment and Outlook (State-wide)

Outlook Decreasing
Growth rate is estimated to be -2%
Job Openings 783 estimated annual job openings
Employment 5,715 were employed in this occupation
Industries Large concentrations of this occupation are found in these industries
  • Insurance carriers (NAICS524100) (30.79%)
  • Travel arrangement and reservation services (NAICS561500) (7.29%)
  • Agencies, brokerages, and other insurance related activities (NAICS524200) (5.67%)
  • Business support services (NAICS561400) (5.53%)
  • Computer systems design and related services (NAICS541500) (3.01%)

North Dakota's Regional Employment and Outlook

Regions with stable outlook (0 to 20% growth rate expected)

Region Employment Projected Growth Rate Annual Openings (growth) Annual Openings (replacement) Annual Openings
Region 5 3,039 2% 6 431 437

Regions with decreasing outlook (negative growth rate expected)

Region Employment Projected Growth Rate Annual Openings (growth) Annual Openings (replacement) Annual Openings
Region 1 186 -1% 26 26
Region 2 533 -5% -3 73 70
Region 3 119 -6% -1 16 15
Region 4 460 -8% -4 62 58
Region 6 191 -6% -1 26 25
Region 7 948 -5% -4 130 126
Region 8 174 -2% 25 25

National Earnings

Average Annual Wage

$41,190

Average Hourly Wage

$19.80

Average Annual Range

$27,990 to $59,630

Note: variations in salaries reflect differences in size of firm, location, level of education and professional credentials.

Where do these numbers come from?


National Employment and Outlook

Outlook decreasing
  The employment change from 2021 to 2031 is estimated to be -4%.
(The National average for all occupations is +5%)
Job Openings large number
  A total of 38940 average annual openings are expected for this occupation between 2021 and 2031.
(The National Average for all occupations is 1,757 openings)
Employment very large occupation
  This was a very large occupation in the United States, employing 2,898,900 workers in 2021.
(The National average for all occupations is 142,207 workers)
Growth Declining growth
  There is expected to be less demand for customer service representatives, especially in retail trade, as their tasks continue to be automated. Self-service systems, social media, and mobile applications enable customers to do simple tasks without interacting with a representative. 
Industries Large concentrations of this occupation are found in these industries
  • Finance and insurance (NAICS520000) (19.3%)
  • Retail trade (NAICS44-450) (17.6%)
  • Administrative and support and waste management and remediation services (NAICS560000) (17.6%)
  • Administrative and support services (NAICS561000) (17.4%)
  • Insurance carriers and related activities (NAICS524000) (11.3%)
  • Business support services (NAICS561400) (9.9%)
  • Credit intermediation and related activities (NAICS522000) (6.8%)
  • Wholesale trade (NAICS420000) (6.3%)

Contact

  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733

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