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Customer Service Representative

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AVG. SALARY

$43,900

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Decreasing

Money & Outlook

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North Dakota Earnings

Average Annual Wage

$43,900

Entry Annual Wage

$28,000

Experienced Annual Wage

$63,480

Average Hourly Wage

$21.11

Entry Hourly Wage

$13.46

Experienced Hourly Wage

$30.52

Median Hourly Wage

$18.97

North Dakota Regional Earnings

North Dakota Metropolitan Areas Wages

Region Average Entry Level Experienced
Bismarck MSA $45,680 or $21.96/hr $30,400 or $14.62/hr $66,740 or $32.09/hr
Fargo ND-MN MSA $43,430 or $20.88/hr $28,980 or $13.93/hr $63,460 or $30.51/hr
Grand Forks ND-MN MSA $42,030 or $20.21/hr $29,030 or $13.96/hr $60,110 or $28.90/hr

North Dakota Geographical Areas Wages

Region Average Entry Level Experienced
East North Dakota nonmetropolitan area $46,650 or $22.43/hr $29,940 or $14.39/hr $71,450 or $34.35/hr
West North Dakota nonmetropolitan area $43,380 or $20.86/hr $27,420 or $13.18/hr $64,350 or $30.94/hr

North Dakota's Employment and Outlook (State-wide)

Outlook Decreasing
Growth rate is estimated to be -5%
Job Openings 761 estimated annual job openings
Employment 6,052 were employed in this occupation
Industries Large concentrations of this occupation are found in these industries
  • Insurance carriers (NAICS524100) (30.79%)
  • Travel arrangement and reservation services (NAICS561500) (7.29%)
  • Agencies, brokerages, and other insurance related activities (NAICS524200) (5.67%)
  • Business support services (NAICS561400) (5.53%)
  • Computer systems design and related services (NAICS541500) (3.01%)

North Dakota's Regional Employment and Outlook

Regions with decreasing outlook (negative growth rate expected)

Region Employment Projected Growth Rate Annual Openings (growth) Annual Openings (replacement) Annual Openings
Region 1 206 -1% 27 27
Region 2 646 -9% -6 83 77
Region 3 157 -10% -2 20 18
Region 4 631 -9% -6 81 75
Region 5 2,820 -2% -4 375 371
Region 6 260 -9% -2 34 32
Region 7 1,063 -6% -6 139 133
Region 8 175 -4% -1 23 22

National Earnings

Average Annual Wage

$43,520

Average Hourly Wage

$20.92

Average Annual Range

$29,560 to $61,250

Note: variations in salaries reflect differences in size of firm, location, level of education and professional credentials.

Where do these numbers come from?


National Employment and Outlook

Outlook decreasing
  The employment change from 2022 to 2032 is estimated to be -6%.
(The National average for all occupations is +3%)
Job Openings large number
  A total of 37340 average annual openings are expected for this occupation between 2022 and 2032.
(The National Average for all occupations is 1,670 openings)
Employment very large occupation
  This was a very large occupation in the United States, employing 2,982,900 workers in 2022.
(The National average for all occupations is 147,916 workers)
Growth Declining growth
  There is expected to be less demand for customer service representatives, especially in retail trade, as their tasks continue to be automated. Self-service systems, social media, and mobile applications enable customers to do simple tasks without interacting with a representative. 
Industries Large concentrations of this occupation are found in these industries
  • Finance and insurance (NAICS520000) (18.4%)
  • Retail trade (NAICS44-450) (18.3%)
  • Administrative and support and waste management and remediation services (NAICS560000) (17.1%)
  • Administrative and support services (NAICS561000) (16.8%)
  • Insurance carriers and related activities (NAICS524000) (11.1%)
  • Business support services (NAICS561400) (9.7%)
  • Wholesale trade (NAICS420000) (6.2%)
  • Credit intermediation and related activities (NAICS522000) (6.1%)
  • Professional, scientific, and technical services (NAICS540000) (6.1%)

Contact

  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733

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