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Customer Service Representative

salary graphic

AVG. SALARY

$42,200

education graphic

EDUCATION

High school (GED) +

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JOB OUTLOOK

Decreasing

Real-Life Activities

Real-Life Communication -- Solution

Here is how it could look:

Accent Communications Customer Survey Response Form

The owners and staff of Accent Communications take our products and customer service seriously. What you, the customer, have to say about this is important to us. Would you like to take a moment to complete this quick survey? For your convenience, you can drop the completed form off at our customer service counter. Thanks for your participation.

  1. How would you rate our corporate service plans? (1 is lowest, 5 highest)
    Pricing 1 - 2 - 3 - 4 - 5
    Selection 1 - 2 - 3 - 4 - 5
    Service 1 - 2 - 3 - 4 - 5
  2. How would you rate our business products? (1 lowest, 5 highest)
    Quality 1 - 2 - 3 - 4 - 5
    Features 1 - 2 - 3 - 4 - 5
    Choice 1 - 2 - 3 - 4 - 5
  3. How would you rate our service turnaround time? (1 lowest, 5 highest)
    Business 1 - 2 - 3 - 4 - 5
    Individual 1 - 2 - 3 - 4 - 5
  4. How would you rate our private service plans? (1 lowest, 5 highest)
    Pricing 1 - 2 - 3 - 4 - 5
    Selection 1 - 2 - 3 - 4 - 5
    Service 1 - 2 - 3 - 4 - 5
  5. How would you rate our overall product quality? (1 lowest, 5 highest)
    Compared to the telephone co. 1 - 2 - 3 - 4 - 5
    Compared to your last contract 1 - 2 - 3 - 4 - 5
  6. How would you rate our overall customer service? (1 lowest, 5 highest)
    Corporate 1 - 2 - 3 - 4 - 5
    Individual 1 - 2 - 3 - 4 - 5
  7. Do you have any special comments or concerns you would like to share with us?

    ____________________________________
    _____________________________________
    _____________________________________
    _____________________________________

    Name: ____________________

    Date: ____________________

    Thank you for taking the time to fill this out for us. It means a lot for us to hear what you think about our products and service. As a special thank you, we would like to offer you this bonus coupon good towards any product or service.

Susan Jerowsky is a customer service rep. She relies on what the customers say. "In this store, the customer is directly affected by what we sell and rent them. Sometimes we can't change the price very much, so we have to keep them coming back by listening to them and then meeting their needs as closely as we can."


Contact

  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733

Support