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What They Do

Correspondence Clerks Career Video

About This Career

Composes letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

This career is part of the Business Management and Administration cluster Administrative Services pathway.

A person in this career:

  • Maintains files and controls records to show correspondence activities.
  • Composes letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
  • Reads incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Prepares documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
  • Gathers records pertinent to specific problems, reviews them for completeness and accuracy, and attaches records to correspondence as necessary.
  • Compiles data from records to prepare periodic reports.
  • Routes correspondence to other departments for reply.
  • Presents clear and concise explanations of governing rules and regulations.
  • Processes orders for goods requested in correspondence.
  • Composes correspondence requesting medical information and records.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Chargeback Specialist
  • Claims Correspondence Clerk
  • Correspondence Coordinator
  • Correspondence Representative
  • Correspondent — Contributes reports to a newspaper, radio or television news, or another type of company, from a remote, often distant, location.
  • Dispute Specialist
  • Office Technician
  • Technical Clerk


  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733