Provides high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
This career is part of the Business Management and Administration cluster Administrative Services pathway.
A person in this career:
- Manages and maintains executives' schedules.
- Makes travel arrangements for executives.
- Prepares invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
- Coordinates and directs office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
- Answers phone calls and directs calls to appropriate parties or takes messages.
- Prepares responses to correspondence containing routine inquiries.
- Opens, sorts, and distributes incoming correspondence, including faxes and email.
- Greets visitors and determines whether they should be given access to specific individuals.
- Prepares agendas and makes arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Performs general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
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