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Office/Administrative Support Workers Supervisor

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High school (GED) +

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What They Do

First-Line Supervisors of Office and Administrative Support Workers Career Video

About This Career

Directly supervises and coordinates the activities of clerical and administrative support workers.

This career is part of the Business Management and Administration cluster Administrative Services pathway.

A person in this career:

  • Supervises the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolves customer complaints or answers customers' questions regarding policies and procedures.
  • Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Reviews records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discusses job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepares and issues work schedules, deadlines, and duty assignments for office or administrative staff.
  • Recruits, interviews, and selects employees.
  • Interprets and communicates work procedures and company policies to staff.
  • Evaluates employees' job performance and conformance to regulations and recommends appropriate personnel action.
  • Trains or instructs employees in job duties or company policies or arranges for training to be provided.

Working Conditions and Physical Demands

People who do this job report that:

  • You would often handle loads up to 10 lbs., sometimes up to 20 lbs. You might do a lot of walking or standing, or you might sit but use your arms and legs to control machines, equipment or tools.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Administrative Supervisor
  • Accounting Manager
  • Accounts Payable Supervisor
  • Accounts Receivable Manager
  • Customer Service Manager — Plans, co-ordinates and controls the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.
  • Customer Service Supervisor
  • Office Coordinator
  • Office Manager
  • Staff Services Manager


  • Email Support
  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900
  • North Dakota Career Resource Network
    ndcrn@nd.gov | (701) 328-9733